Privacy Policy

How we handle your data, screenshots, and account information.

EFFECTIVE DATE: 2026-02-11

LAST UPDATED: 2026-02-11

TL;DR

We process match data and screenshots to provide analytics. We don't sell your personal data. You own your team's data.

This Privacy Policy explains how StaleMatch (“we”, “us”, “our”) collects, uses, and shares information when you use our website, apps, and related services (the “Service”).

If you do not agree with this Privacy Policy, do not use the Service.

1) What we collect

We collect information in the following categories:

A. Account data

When you create and use an account, we collect:

  • email address, username, and account identifiers;
  • authentication and security metadata (e.g., login timestamps, token metadata, password reset events);
  • subscription status and plan information (we do not store full payment card details; payments are handled by our payment processor).

B. Content and app data you provide

We collect the data you enter or generate in the Service, such as:

  • team names, player names, match records, stats, notes, tags, and exports you create.

C. Screenshots and uploads (including Discord ingestion if enabled)

If you upload images/screenshots for OCR (or enable ingestion via Discord), we collect and process:

  • uploaded images and related metadata (e.g., filename, upload time);
  • derived outputs such as extracted text, structured stats, and confidence signals.

D. Technical and usage data (logs)

To operate and secure the Service, we collect basic technical data such as:

  • IP address, device/browser type, OS version, language, and approximate region (derived from IP);
  • server logs and security logs (e.g., suspected abuse, rate-limit triggers);
  • error logs and performance diagnostics (e.g., crash reports, latency and reliability metrics).

We aim to collect only what we need to run the Service. If you choose not to provide certain data (for example, screenshots), some features may not work.

2) How we use data

We use the information described above to:

A. Provide and operate the Service

  • create and manage accounts;
  • run OCR and transform uploads into extracted text/statistics;
  • generate dashboards, exports, and outputs you request;
  • provide customer support and respond to your requests.

B. Secure and maintain the Service

  • prevent fraud, abuse, and unauthorized access;
  • monitor reliability and troubleshoot issues;
  • enforce our Terms and protect the integrity of the Service.

C. Improve the Service

  • understand feature performance and reliability;
  • improve workflows, usability, and extraction accuracy.

Important note on uploads and model training:

We do not use your uploaded screenshots to train models or publish datasets unless you explicitly opt in through a separate, clearly presented consent mechanism.

D. Legal and compliance

  • comply with applicable laws and lawful requests;
  • respond to takedown / IP notices and enforce our policies.

3) Sharing and disclosure

We do not sell your personal data. We may share information only in the following limited cases:

A. Service providers (processors)

We share data with vendors that help us operate the Service (for example: hosting/storage, email delivery, customer support tooling, and payment processing). These providers are authorized to process data only to provide services to us and are expected to protect it.

B. Legal requirements and protection

We may disclose information if we believe it is reasonably necessary to:

  • comply with law, regulation, legal process, or lawful requests;
  • protect the rights, safety, and security of the Service, our users, or the public;
  • investigate and defend against claims.

C. Business changes

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to reasonable confidentiality protections.

D. With your direction

If you enable integrations (such as Discord ingestion) or use features that explicitly share content, we will process and disclose data as needed to provide that functionality.

4) Screenshots and retention

A. Purpose limitation

Uploaded screenshots are used to:

  • extract text/statistics via OCR and related processing; and
  • optionally display a reference image within your account so you can verify extracted results.

We do not publicly display your uploaded screenshots by default.

B. Retention

We retain personal data only as long as necessary to:

  • provide the Service and the features you request;
  • maintain security, prevent abuse, and resolve technical issues; and
  • comply with legal obligations.

Where feasible, we may delete screenshots after processing and retain only derived outputs and metadata (e.g., extracted text/statistics and confidence signals).

C. Deletion behavior and backups

If you delete a record inside the app, we will remove the associated data from active systems within a reasonable period, subject to technical constraints. Copies of data may persist for a limited time in backups or logs and may be retained longer if required for legal, security, or fraud-prevention reasons.

5) Cookies and analytics

Analytics tools. We use PostHog as a third-party analytics provider to understand feature usage, app reliability, and product performance. Analytics data may include page views, feature interactions, approximate location derived from IP, device/browser metadata, and pseudonymous identifiers stored in cookies or local storage.

We do not intentionally send raw screenshot uploads, passwords, or full payment card details to analytics tools.

Consent for analytics. Non-essential analytics is disabled by default until you opt in. You can change your choice at any time in Settings.

Cookies. We use essential cookies or similar technologies that are necessary to:

  • keep you signed in,
  • maintain sessions and preferences, and
  • protect the Service (e.g., security and abuse prevention).

If you accept analytics, analytics cookies/storage are used to measure product usage and improve the Service.

6) Children and age requirement

The Service is intended for users who are at least 16 years old (or the age of digital consent in their jurisdiction). We do not knowingly collect personal data from children under 16. If you believe a child under 16 has provided us personal data, contact us and we will take steps to delete it.

7) Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) International processing

Your information may be processed in countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country. We take reasonable steps to protect your information when it is processed internationally.

9) Your choices and controls

You can typically:

  • view, edit, and delete content you created inside the Service;
  • opt in or opt out of non-essential analytics in Settings;
  • manage integrations (where available);
  • cancel your subscription inside the app.

If you need help with access, deletion, or other requests related to your information, contact us and we will respond within a reasonable timeframe.

10) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised effective date. If changes are material, we will take reasonable steps to notify you.

11) Contact

For privacy questions or requests, contact:

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